APPLIED TRAINING AND PROFESSIONAL DEVELOPMENT

 

We design customized training programs to meet your needs

 

Benefit from practical and essential insights that you can use today to help you and your organization improve performance, adapt to changing times, and experience success. These workshop modules are interactive and practical.  Each session is designed to develop new skills that you can implement immediately.

 

On-site Training

Moro Groups offers cost-effective workshops on a variety of topics for your next conference, meeting, retreat, event, or training.   We will design the content to meet your needs, time allocation, audience size, and format.  We will create learning solutions to help you reach your goals.  Schedule a seminar at your site.

 

Most frequently requested topics:

  • Best Practices: Recreation Services for the Over 50 Market

  • Leadership Development for Managers  

  • Effective Citizen Boards

  • Service Excellence with Adults Over 50

  • Recruitment and Retention of Older Workers and Volunteers

  • Lifestyle Planning after 50: Pre-retirement Planning

 

Don’t see your topic listed? Call us about a complete listing of workshop topics.

 

Workshop Descriptions

 

When Generations Collide:  Solving the Generational Puzzle in the Board Room

If your Board meetings sometimes feel like a battlefield and the members of your group sometimes perceive one another to be aliens, you are not alone.  Today there are four distinct generations of board members glaring at one another from across the meeting room and the potential for confusion and conflict has never been greater.  Who are they?  Understand why they clash.  Learn how to solve the generational puzzle.

 

This workshop will shed much-needed light on how to bridge the generational gaps in the Board room and provide an increased understanding of the differences that drive generations apart.

 

Learn about your Board membership mix:

  1. Traditionalists
  2. Boomers
  3. Gen X’ers
  4. Millennials

Best Practices: Recreation Services for the Over 50 Market

In preparation for the phenomenal increased demands for recreation services for seniors, communities across the country are redesigning their senior adult recreation services. They are anticipating future needs and developing facilities, programs and services to meet those needs.  These progressive communities are addressing the question "What should we be doing for older adult recreation services?"

 

Competency Outcomes:

  • Recreation Facility Design that Works for Older Adults

  • Programming Trends

  • Attracting  Pre-seniors to your Programs

  • Marketing Strategies

  • Customer Service Excellence

  • Benchmarking and Evaluations

 

Leadership Development for Senior Program Managers

 

This leadership training course will introduce new skills that will assist you to transition from a manager to a leader. Learn to influence others’ choices and assist them in reaching their goals;  win the team over to your point of view;  convey inspiration by focusing on your leadership skills; and take charge of your team. Developing these new leadership skills will propel you toward achieving your career goals.

Competency Outcomes:

  • Create a Common Vision

  • Develop Strategies to Achieve Goals

  • Discover the Powers of Attentive Listening

  • Lead and Facilitate Meetings Effectively

  • Organize and Prioritize

  • Gain Cooperation from Others

  • Empower Others to Deliver Results

  • Define Performance Standard and Hold People Accountable

  • Align Performance Goals with Strategy


Effective Senior Boards

 

Members of a citizen board have an important role in the success of the organization.   Strong, knowledgeable citizen groups help the organizations gain credibility, provide important access to the community, and serve as effective advocates.   Create a strong foundation for the development of effective citizen boards.

 

Competency Outcomes:

  • Establish On-going Recruitment Strategies

  • Define Roles and Responsibilities

  • Understand the Characteristics of Effective Boards

  • Review the Bylaws

  • Advance the Mission: Strategic Thinking and Focus on Policy

  • Create a Culture of Inquiry

  • Operate with Openness and Transparency

  • Implement Succession Planning

 

Service Excellence with Adults Over 50

 

The relationships between staff and your senior adult program participants are the key to building total customer satisfaction and creating long-term positive relationships that keep participants coming back. Learn strategies to develop solid customer loyalty.  The discussions and activities are designed to improve customer relations skills and introduce strategies to delight and amaze your patrons.

Competency Outcomes:

  • Understand why Patrons Complain

  • Enhance Relationships through Listening Skills

  • Positive Body Language to Enhance Perceptions

  • Handle Complaints with Diplomacy and Tact

  • Learn to Create Professional Impressions Through Words

  • Add the Services that Take your Program from Good to Excellent

 

Recruitment and Retention of Older Workers and Volunteers

 

For many retirees work or volunteering are the most meaningful aspect of retirement and they find these commitments to be satisfying recreational activities.   It is not unusual today for seniors to work or volunteer far into their retirement years.   Get helpful strategies to attract and retain these senior adults.

 

Competency Outcomes:

  • Understanding the Roles and Rewards of Work

  • Designing  for Flexibility to Meet the Needs of Seniors

  • Creating Meaningful Responsibilities

  • Effective Recruitment Strategies

  • Blending: Volunteers Fitting in with Paid Staff

  • Building in Rewards for Volunteering

 

Lifestyle Planning after 50: Pre-retirement Planning

 

Individuals who are retiring in 2008 can expect a retirement period of 25 - 30 years.  Planning for the next one-third of life is essential for today’s middle aged adults.   This workshop will guide your planning for a fulfilling retirement.

 

Workshop Topics:

  • Self Assessment: Retirement Expectations and Interests

  • When Should I (We) Retire

  • Creating a New Identity in Retirement

  • Lifestyle Changes:  Active Living Choices

  • Post-retirement Careers and Other Options

  • Redefining Relationships

  • Finding Meaning in Retirement

  • Health and Wellness

  • Living Arrangements: Housing Options and Where to Live

  • Financial Aspects of Retirement