TECHNICAL ASSISTANCE AND CONSULTING SERVICES

 

Comprehensive Management Solutions for the 50-plus Adult Recreation Industry

 

The Moro Group offers strategies for serving your rapidly growing 50-plus adult market.  Whether you have an operations question, need assistance with the development of a volunteer program, if you are in search of sure-success recreation programming ideas, or if you are ready to reconfigure your entire program of recreation activities, we are here to help you find solutions.

 

Our commitment is to offer personalized one-on-one service. Projects are developed to meet your agency’s unique leadership and operational needs. A team of one to three professionals with experience in park and recreation services that is relevant to your project will spend time on-site working with you.  The team then provides objective feedback, recommended strategies and solution, and implementation plans. 

Our services are available by the hour, day, project or the preferred way, by results.  We are committed to staying with you until you achieve success.

 

Frequently Requested Consulting Areas:

  • Needs Assessment Studies

  • Focus Groups

  • Community Surveys

  • Strategic Planning for Older Adult Recreation Services

  • New Program Development & Marketing

  • Improved Financial Profitability

  • Staffing Structure Redesign and Job Analysis

  • Policy Research and Development

  • Applied Staff Training

  • Citizen Board Training and Meeting Facilitation

  • Volunteer Management Program Development

  • Documentation of the Program’s Value to your Institution

 

Projects Examples

 

Strategic Planning for Active Adult Recreation Services

 

Programming: 

  • Community and participant surveys

  • Recreation programming needs assessment and service analysis

  • Program evaluation and benchmarking

 

Staffing:             

  • Staffing structure reconfiguration

  • Job descriptions revisions and realignment

 

Policy:                

  • Policy research and development

  • Pricing philosophy and cost recovery policy

 

Effective Citizen Boards:  

  • Retreat and work sessions facilitation

  • Board leadership training

  • Bylaws review and revisions

  • Board / staff relations facilitation

 

Service Excellence:

  • Service excellence planning

  • Secret shopper services

  • Service excellence training

 

Benefits:            

  • Documentation of your program’s value to your agency

 

Financials:        

  • Revenue analysis to achieve improved financial profitability

  • Fee structure analysis

  • Business planning

 

Guarantee of Service Excellence


Our work is guaranteed to the complete satisfaction of the client. If the client is not completely satisfied with our services, we will, at the client’s option, either waive professional fees, or accept a portion of those fees that reflects the client’s level of satisfaction.